Stop losing subscription revenue to failed payments
Dunner recovers involuntary churn for Stripe and Razorpay subscriptions, with branded recovery emails, smart retry timing, and a payment path when your provider stops trying.
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Revenue at risk
Failed payments leak MRR every month. Most of it is recoverable with timely outreach.
Branded recovery
Emails that explain what failed and give customers a clear path to pay
After halt
Payment link fallback when Stripe or Razorpay stop retrying
Active failures
24
Recovered (30d)
$2.2K
Recovery rate
58%
Emails sent
312
Illustrative preview
Real metrics appear once you connect a provider and webhooks start flowing. Dunner does not move money. Your Stripe or Razorpay account still processes payments.
Integrations
Connect Stripe or Razorpay in test and live modes. Dunner sits alongside your provider as a purpose-built recovery layer, not a replacement.
Involuntary churn is silent MRR leakage
Cards expire. Mandates fail. Banks decline. Your customer still wants the product, but they never got a clear path to fix the payment. Provider retries help, but they are silent, rigid, and invisible in your ops stack.
At $50K MRR with a 7% failure rate, roughly $3.5K is at risk every month.
Most of it is recoverable if someone reaches the customer in time.
Failures are invisible until renewal day
Payment failures pile up quietly. Support only hears about it when access breaks. By then, the customer has moved on.
Provider retries don't explain themselves
Stripe and Razorpay retry on their own schedule. Customers are not told what happened or what to do next.
Manual outreach doesn't scale
Copy-pasting payment links into support tickets works until you have hundreds of failures a month.
Halted subscriptions are written off
Once the provider stops retrying, most teams treat the subscription as gone, even when the customer would pay today.
Who it's for
Built for subscription businesses losing revenue to failed payments
If you run recurring billing on Stripe or Razorpay and involuntary churn shows up in your metrics, Dunner is for you.
Founders & CEOs
Pain: MRR looks flat while support firefights payment issues you can't see in one place.
Outcome: Recover revenue you're already earning without building dunning in-house.
Finance & RevOps
Pain: Failure rates and at-risk revenue live in spreadsheets, not a dashboard your board can trust.
Outcome: Track active failures, recovery rate, and email performance across providers in one workspace.
Customer Success
Pain: Customers churn silently because nobody told them their card failed or their mandate expired.
Outcome: Branded recovery emails reach customers before they cancel, on a schedule you control.
Why Dunner
Provider retries alone leave revenue on the table
Stripe and Razorpay will retry charges, but they won't explain failures to customers, give you a unified ops view, or recover halted subscriptions. Dunner complements your provider as a dedicated recovery layer.
Retries only
- → Silent charge attempts. Customers don't know payment failed.
- → No single queue across Stripe and Razorpay.
- → Halted subscriptions usually stay halted.
- → Support learns about failures too late.
Dunner adds
- → Branded recovery emails on a defined schedule.
- → Central failure inbox with attempt history.
- → Payment link path after provider retries end.
- → Recovery metrics finance can report on.
From failed payment to recovered revenue, without a custom build
Connect a provider, point webhooks at Dunner, and configure when recovery emails go out. The dashboard shows every failure, every email, and what was recovered.
Connect Stripe or Razorpay
Add API credentials and register the webhook URL Dunner gives you. Test and live modes are supported.
Failures land in one queue
Payment failures and halted subscriptions create a tracked record immediately, with no spreadsheet exports.
Recovery emails on your schedule
Configure retry timing, sender details, and templates. Sends respect decline type, business hours, and customer timezone.
Payment link when retries end
If the provider halts the subscription, Dunner sends a hosted payment link. Pay → thank-you page → you mark it recovered.
Halted subscription recovery
When the provider gives up, Dunner doesn't
After provider retries are exhausted, Dunner can send a direct payment link for the outstanding amount. The customer pays on a Dunner-hosted flow; you see the outcome in the dashboard. No card data passes through Dunner.
subscription halted
→ recovery email sequence
→ payment link issued
→ customer completes payment
✓ failure marked recovered in dashboard
Everything you need to recover subscription revenue
Outcome-focused tools for operators, not a feature checklist. Email recovery ships today; SMS is on the roadmap.
Unified failure queue
See every Stripe and Razorpay failure in one inbox: amount, customer, attempt history, and recovery status.
Branded recovery sequences
Early, mid, and final emails from your sender identity. Customers hear from you, not a generic billing notice.
Smart retry timing
Decline classification, payday-aware scheduling, and send-window logic to reach customers when they're most likely to pay.
Halted subscription recovery
When provider retries end, Dunner issues a payment link so customers can resubscribe without starting over.
Recovery analytics
Active failures, 30-day recoveries, recovery rate, and email performance: the numbers you need for a board slide.
Team workspaces
Invite teammates, separate test and live provider modes, and manage settings per tenant with encrypted credentials.
What recovery is worth
Numbers vary by business (card mix, geography, retry setup). The shape of the problem is consistent: a slice of MRR fails every month, and a meaningful fraction can be won back with timely outreach.
Example: $50K MRR
- Monthly recurring revenue
- $50,000
- Typical failure rate
- 7%
- Revenue at risk
- $3,500 / mo
- Conservative recovery (50%)
- $1,750 / mo
Illustrative example. Your numbers will differ. If Dunner recovers even a fraction of involuntary churn, it pays for itself quickly. We price with early teams individually.
Pricing
Early access, priced with you, not at you
We're onboarding a small set of subscription businesses on Stripe and Razorpay. Create a workspace to explore the product, or book a call if you want help scoping recovery for your volume.
Prefer email? [email protected]
On a call we usually cover
- → Your MRR, failure rate, and current retry setup
- → Walkthrough of provider connect + webhook flow
- → What recovery could look like in 30 days
- → Pilot terms: no long contract required
Early customer terms
- ✓ Locked-in pricing before public launch
- ✓ Direct access to the people building it
- ✓ Your feedback shapes the roadmap
Questions
Straight answers. If something's not covered, email or book time.
Which payment providers are supported?
Stripe and Razorpay today. Connect via API keys, register Dunner's webhook URL, and failures start appearing in your dashboard. Additional providers are request-driven. Tell us what you need.
Does Dunner store cards or move money?
No. Payments still run through your provider. Dunner stores provider credentials encrypted, processes webhooks, sends emails, and issues recovery links. We are a recovery layer, not a payment processor.
How is this different from built-in retries?
Provider retries attempt charges silently. Dunner adds customer communication, a single failure inbox, configurable email schedules, decline-aware timing, and a payment-link path when subscriptions halt.
Should we build dunning in-house instead?
You can, but edge cases add up: decline types, send windows, halted-sub recovery, multi-provider queues, and email deliverability. Dunner ships that today so your team focuses on product, not billing ops.
What about security and compliance?
Credentials are encrypted at rest. Dunner is operated from Chennai with GDPR and DPDPA awareness. We don't store card numbers or process payments. Your provider handles PCI scope.
What channels are live today?
Email recovery is live. SMS is planned; you'll see it marked coming soon in settings. We don't claim WhatsApp on the marketing site until it's shipped.
How long does setup take?
Most teams connect a provider and verify webhooks in under an hour. Tuning email copy and retry timing takes longer, and that's normal.
Do customers see Dunner branding?
Recovery emails use your sender name, logo, and colors from workspace settings. The payment thank-you page is minimal; customers interact with your brand.
Can I try it without a call?
Yes. Sign up, create a workspace, and connect a test-mode provider. Book a call anytime if you want help with go-live.
Recover revenue you're already earning
Connect a test provider in under an hour. See every failure, every recovery, and what's still at risk.